You may return incorrect items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an incorrect item, please contact me via email at firstname.lastname@example.org. Please order accordingly - we DO NOT offer refunds for dissatisfaction, extended lead/wait times, or any reason other than incorrect shipments. If your shipment has not arrived, please check the provided tracking email. We accept no responsibility or liability for any product that has been shipped. If your shipment is lost, please contact the delivery company that was selected at checkout.
We, as the seller, provide tracking information when products ship, and cannot answer any questions about shipping once packages leave our custody. Offensive Industries is not responsible for lost, damaged, stolen, or otherwise wayward packages once we have entrusted them to the postal service. Please contact the postal delivery service with issues.If you would like Shipping Insurance you can request it. Insurance is available for any additional charge, and will hav to be paid seperately, via PayPal. if you want Shipping Insurance contact us at OffensiveIndustriesInfo@gmail.com.
***Please note: As of November 1, 2019, Offensive Industries WILL NOT ship any G-10 restricted weapons to the state of New York, in accordance with the laws of that state. If you attempt to order restricted weapons, your order will be refunded, minus the transaction fee that PayPal charges us.
***Disclaimer - Offensive Industries does not suggest or condone carrying weapons in prohibited areas. Must be 18 to order; we accept no liability for the sale, use, or carry of this item. Know the laws in your area.